B. F. Saul Company Hospitality Group

  • Turndown Attendant - Housekeeping

    The Hay-Adams
    Job Function
    Part Time
  • Overview and Responsibilities

    Position Overview:

    Turndown Service is provided for every occupied guest room, or room that is expected to be occupied. At turndown time all guest rooms and suites are “pick –up “and made ready for the night; they are tidy, clean and inviting.


    Essential Duties & Responsibilities

    1. Standard brief meeting at 5:30pm daily with the Office Coordinator and Housekeeping Managers
    2. Sign for keys and pagers at the beginning of shift and return them at the end of the shift
    3. Complete all assigned turndown rooms within the standard time frame.
    4. To clean and re-stock all assigned guest rooms according to hotel standards.
    5. Set up turndown amenities according to Turndown requirements
    6. Bath room refreshed. Used towels pick up and replaced with clean one
    7. Remove dirty /used glasses and replace with clean glasses.
    8. Used robes should be placed on a wood hanger (occupied rooms only) and hung on the back of the bath room door. If the used robe is not acceptable, replace with a clean one
    9. Rearrange exposed toiletry / cosmetic items and neatly displayed on a fresh washcloth or an extra glasses near the sink on the vanity.
    10. Call Office Coordinator with removal of Room Service tray and tables.
    11. Keep Turndown cart well supplied with necessary items, and neatly displayed    
    12. Maintain positive relationships with guests and employees
    13. Report equipment problems to Office Coordinator.
    14. Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment.
    15. Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department.
    16. Perform any reasonable duties as required and directed
    17. Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department.
    18. Return Lost and Found items to Security Department
    19. Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Housekeeping Manager and Assistant Manager
    20. Return all unused amenities to Housekeeping Office at the end of shift.
    21. Keeps all work areas, assigned supply closet clean and organized at all times
    22. Report maintenance problems to Engineering via the Office Coordinator
    23. Ensure that each Turndown Attendant is trained and “Turndown Service” is provided with consistency.  
    24. Room sprayed lightly with an odorless deodorizer.






    To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education:  A high school education or its equivalent preferred. 


    License/Certification:  N/A


    Experience:  Previous Housekeeping experience preferred. Room Attendant makes an excellent Turndown Attendant. 


    Basic Expectations:  Turndown Attendant must be able to multitask. Well organized, able to concentrate and perform under stress.   


    Supervisory Responsibilities: This position has no supervisory responsibilities.


    Language Skills: must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization


    Mathematical Skills: must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals.


    Reasoning Ability:  Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. 


    Physical Ability:  To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 – 30 pounds.   


    Standards of Conduct:

    The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.





    EEO AA M/F/Vet/Disabled



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