B. F. Saul Company Hospitality Group

  • Executive Housekeeper

    The Hay-Adams
    Job Function
    Full Time
  • Overview and Responsibilities

    Responsible for manage, direct, and coordinate all functions of Housekeeping and Laundry. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place.

    Make certain the required LHW Brand Standards are achieved.    


    Essential Duties & Responsibilities


    1. The Hay Adams Handbook, the departmental Standard operating Manual and our policies and procedures are part of the Job Description.
    2. Responsible for the entire operation of the Housekeeping and Laundry department and the delegation of duties.
    3. Provide strong leadership and is readily accessible to staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
    4. Respond to and follow through on guest requests, concerns and problems. Ensure that excellent customer service is a hallmark of the Housekeeping and Laundry Department
    5. Maintain or exceed standards of cleanliness and a consistently positive guest experience as documented by the Leading Hotel of the World, Mobile and AAA ratings.
    6. Conduct training and coaching sessions on chemical and equipment usage, departmental policies and the various components of the Hay Adams standards of Excellence.  
    7. Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.
    8. Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.
    9. Prepare staff work schedules bases on present and anticipated occupancy levels and union guidelines. Consistently monitor and control all labor cost, achieving targeted payroll and productivity.
    10. Monitor daily time card edit and prepare payroll to include extra earnings.
    11. Coordinated with the outside laundry cleaning companies to ensure that guest room linen / terry, guest clothing and staff uniforms are correctly processed and returned in a timely manner.  
    12. Manage operating expenses to minimize costs while still maintaining excellent guest services. Responsible for preparing and developing budget , forecasting and financial planning of the department,
    13. Monitor the administrative functions of the office to ensure accurate record keeping throughout the department. Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.
    14. Supervised and conduct daily detailed inspection of guest rooms, public areas, Back of the House. Ensure compliance with hotel’s Standards of Excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.
    15. Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident free environment for guests and employees.
    16. Inspect and monitor work of contracted labor (i.e. Night Cleaners).
    17. Recommend to the Director of Operations special activities, promotions or procedures to meet competition, increase business or improve services.
    18. Recommend to the Director of Operations changes on innovations to practice, procedure and operation with potential favorable effect on service and quality assurance.
    19. Assist in ensuring that the Hotel’s Green Team remains invigorated and the mission is upheld, communicated and enforced throughout the organization as a member of the Team.
    20. Perform other functions as required and directed.


    To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education: An associated degree or a bachelor’s degree preferred.


    License/Certification: Certified Executive Housekeeper. (CEH), preferred but not required.


    Experience: Minimum five years management experience with at least three years housekeeping management experience in a luxury property. Have working knowledge of federal, state and local laws governing EEOC rights, occupational safety and health, wage and hour issues, and labor relations. (e.g. Equal pay Act). Must be able to analyze relevant data.


    Basic Expectations: Must be knowledgeable of Housekeeping Operations, and able to work under stress and deadlines. A starter and not a follower, a perfectionist with respect for others.


    Supervisory Responsibilities: Supervise assistant Executive housekeeper, Office Coordinators, Linen Room Attendants, Room Attendants, House Attendants, Lobby Attendants and Turndown Attendants.    

    Must be able to communicate instructions effectively to staff and creates a safe and comfortable environment. Must balance constructive criticism with positive feedback.


    Language Skills: Must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization.


    Mathematical Skills: must be able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions and decimals.


    Reasoning Ability: Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision.


    Physical Ability: To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, pull, push, crouch or crawl. There will be frequent walking and standing involved. The person will be able to lift or move weights ranging from 10 – 50 pounds.  




    Standards of Conduct:

    The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.


    EEO AA M/F/Vet/Disabled


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