The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Hay Adams Standards of Excellence.
Essential Duties & Responsibilities
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School diploma, general education degree or international equivalent required.
License/Certification: Valid US driver’s license required
Experience: Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.
Basic Expectations: Perform all job duties and responsibilities in accordance with the Hay Adams handbook, the department operation manual as well as all hotel policies and procedures
Language Skills: Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences and messages. Second language preferred.
Mathematical Skills: Must have good mathematical skills, ability to add, divide, subtract and multiply two digit numbers.
Reasoning Ability: Ability to carry out detailed instructions in both written and oral manner using common sense and understanding. Ability to deal with problems and situations in a calm and professional manner. Ability to multitask handling many different situations in the work area at one time, prioritizing problems and resolving them satisfactory.
Physical Ability: Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties including but not limited entering and exiting vehicles. Must be able to multitask, talk and listen simultaneously while guests are present in the lobby. Ability to work well under pressure and perform during emergency situations. Ability to regularly lift luggage and objects up to 50lbs.
EEO AA M/F/Vet/Disabled